Ian Russell Fine Art Gallery is, above all, a gallery by and for artists and art lovers. Our commitment to our gallery artists, patrons and the Prescott community grounds all we do. We’ve created this page to provide you with the basics about our policies and procedures, though the nature of our work in art necessitates a great degree of flexibility and customization. Please take a moment to look over our policies about artworks, handling, packaging and shipping. As always, if your questions and concerns aren’t answered here, contact us at any time.
Packing & Crating
Each artwork is carefully hand-packed or crated by staff experienced in special handling for fine art shipment. Packing or handling is provided without charge for most work shipped domestically. Most packing and preparation for shipping takes from 24 hours to 5 business days, but some works and international shipments may require special handling that may take special handling. Please contact us for a shipping time estimate.
Ian Russell Fine Art works to offer clients the best currently available options for timely handling and shipping.
- Worldwide shipping (international sales are final at shipping)
- All domestic shipments insured (insurance for shipments outside the United States is responsibility of customer)
- Expedited shipping available
- Special shipping requests accommodated as possible
We hope you are happy with the artwork that you purchase from Ian Russell Gallery. If not, we will do our best to accommodate your needs per the following returns policy:
- Refunds and exchanges available for returns accompanied by original sale or gift receipt within 30 days of purchase date
- Refunds will be processed by check or gift card if original payment was by cash or check, or by credit to credit card or Paypal
- Gift cards and gift certificates ineligible for cash refund
- Original art not returnable
- Shipping and handling fees non-refundable
- To make a return, visit the gallery during regular hours or contact us at 928-445-7009 or via email for instructions
Copyright & Use Policy
All rights reserved, entire contents of site.